Responsible Gaming at ek111
At ek111, we believe that betting should always be enjoyable, controlled, and within your means. Our responsible gaming framework gives every player in Bangladesh the tools, knowledge, and support they need to play safely — always.
Our Commitment
Playing Smart Means Playing Responsibly
ek111 is committed to providing a safe, fair, and transparent gaming environment for all registered players across Bangladesh — from Dhaka to Chittagong, Sylhet to Rajshahi. We recognise that while the vast majority of our players enjoy gambling as a form of entertainment, a small number of individuals may develop unhealthy patterns over time.
That is why ek111 has built a comprehensive responsible gaming programme into the core of our platform. From deposit limits and session time reminders to cool-off periods and permanent self-exclusion, we give our players meaningful control over their gambling activity at every level. This page explains each tool in plain English so that every player knows exactly what options are available to them.
If you ever feel that gambling is no longer fun — or that it is affecting your finances, relationships, or mental wellbeing — please do not hesitate to use the tools on this page or contact our support team directly. There is no shame in asking for help, and our team is trained to respond with care and without judgement.
Responsible Gaming Tools
Six Tools to Keep You in Control
ek111 provides a full suite of player protection tools. Access them any time from your account settings or by contacting our support team.
Deposit Limits
Set a maximum daily, weekly, or monthly deposit amount that ek111 will not allow you to exceed. Once a deposit limit is in place, it takes effect immediately. Increases to a limit require a 7-day cooling period before they apply, giving you time to reconsider. Decreases apply instantly.
Loss Limits
Define the maximum amount you are willing to lose within a set time period. When your net losses reach that threshold, ek111 will temporarily suspend your ability to place further bets until the limit period resets. This tool is especially useful for keeping sessions within your personal budget.
Session Time Reminders
Enable session time alerts that notify you when you have been logged in and active for 30, 60, or 90 minutes. Long gaming sessions can blur time perception, and these reminders help you step back, reassess, and make a conscious decision about whether to continue playing.
Cool-Off Period
A cool-off period lets you take a short break from gambling of 24 hours, 48 hours, or up to 30 days. During a cool-off, your account remains open but all betting and deposit functions are suspended. You will not receive any promotional marketing communications while your cool-off is active.
Self-Exclusion
Self-exclusion is a longer-term option for players who feel they need a more serious break. You may self-exclude for 3 months, 6 months, 1 year, or permanently. During self-exclusion, your account is fully suspended, no bets can be placed, and ek111 will not send you any promotional content. Permanent self-exclusion cannot be reversed.
Account Activity Review
Access a detailed breakdown of your betting history, deposit and withdrawal records, net profit or loss figures, and time spent on platform at any time from your account dashboard. Reviewing your activity regularly is one of the most effective habits for maintaining healthy gambling behaviour.
Step-by-Step
How to Activate a Responsible Gaming Tool
Activating any of the tools listed above is straightforward. You can act immediately through your account or by reaching our 24/7 support team. All requests are processed without delay.
Log In to Your ek111 Account
Visit ek111.io and log in with your registered username and password. Ensure you are on the official ek111 website before entering any credentials.
Navigate to Account Settings
Go to your account profile and select the "Responsible Gaming" or "Player Protection" section from the settings menu.
Choose Your Tool and Set Parameters
Select the tool you wish to activate — deposit limit, loss limit, cool-off, session reminder, or self-exclusion — and enter your chosen values or time periods.
Confirm and Save
Review your settings and confirm. Restrictions take effect immediately. A confirmation notification will be sent to your registered email address.
Contact Support if You Need Help
If you cannot access your account settings or need to activate self-exclusion urgently, contact our support team via email at [email protected] or WhatsApp at +880 1700 000 111. We are available 24/7.
Know the Signs
Warning Signs of Problem Gambling
Problem gambling can develop gradually and is often difficult to recognise from within. The following warning signs may indicate that gambling has moved beyond healthy entertainment. If several of these apply to you or someone you know, please seek support immediately.
Warning Signs to Watch For
If you identify with three or more of these, please contact our support team today.
Self-Assessment
Check Your Gambling Habits
Answer the following questions honestly to get a clearer picture of your relationship with gambling. This is a private, non-submitting reference tool — your answers are not recorded.
Have you ever gambled more money than you planned to in a single session?
Have you ever tried to win back money you lost by placing further bets?
Has gambling ever caused you to miss work, studies, or family commitments?
Do you feel the need to gamble with larger amounts to get the same level of excitement?
Have you ever borrowed money or sold possessions to fund gambling?
Do you feel irritable or restless when you try to reduce or stop gambling?
Age Verification
ek111 is Strictly 21+ Only
The ek111 platform is available exclusively to individuals who are 21 years of age or older. This is a firm, non-negotiable policy. Gambling by minors is harmful, and ek111 takes its age verification obligations seriously.
During the registration process, every new player must confirm that they are 21 or older. Before any withdrawal can be processed, players are required to complete a full Know Your Customer (KYC) verification, which includes submitting a government-issued photo ID (such as a Bangladesh National ID card or passport) and proof of address. Accounts where age cannot be confirmed will be suspended immediately and any funds held will be subject to review.
If you are a parent or guardian and you are concerned that a minor in your household may have accessed the ek111 platform, please contact us immediately at [email protected]. We will investigate and act on all such reports without delay.
Registering on ek111 while under the age of 21 is a violation of our Terms & Conditions. Any account found to belong to an underage individual will be closed immediately, and all deposits held in that account will be returned subject to verification.
KYC Verification Required
All players must submit a valid government-issued photo ID before withdrawals are processed.
Age Declared at Registration
Every player must confirm they are 21 or older when creating their ek111 account.
Report Underage Access
Concerns about underage access should be reported to [email protected] immediately.
Use Parental Controls
Internet filtering tools provide an important additional layer of protection for households with minors.
Get Help Now
Support Is Always Available
Whether you want to activate a limit, take a break, or simply talk to someone about your gambling habits, the ek111 support team is ready to help — any time of day or night.
Email Support
Send a message to our responsible gaming team any time. We aim to respond within 2 hours.
Include "Responsible Gaming" in your subject line for priority handling.
Reach our live support team instantly via WhatsApp for urgent requests including self-exclusion.
+880 1700 000 111
Available 24 hours a day, 7 days a week (BST, UTC+6).
Response Commitment
All responsible gaming requests — including self-exclusion and account closures — are treated as high priority by our team.
24/7 — No Waiting
Self-exclusion requests are actioned within 1 hour of receipt.
Play Responsibly — Enjoy ek111 on Your Terms
ek111 is Bangladesh's trusted betting and casino platform. Set your limits, stay in control, and enjoy cricket betting, slots, card games, and live casino — all within a safe and fair environment.