ek111 Terms & Conditions

1. Definitions

In these Terms & Conditions, the following terms shall have the meanings ascribed to them below unless the context requires otherwise:

• "ek111" or "the Platform" refers to the online betting and casino service operated at ek111.io, including all associated web pages, mobile interfaces, APIs, and ancillary services.
• "Player" or "You" refers to any individual who has registered a valid account on the ek111 platform.
• "Account" means the personal profile created by a Player upon completing the ek111 registration process.
• "Balance" means the total of real-money funds held in a Player's Account at any given time, excluding bonus funds unless expressly stated.
• "Bonus Funds" means any promotional credits, free bets, or complimentary game credits awarded by ek111 subject to specific wagering requirements.
• "KYC" means Know Your Customer — the identity verification procedure required before withdrawals can be processed, typically involving submission of a Bangladesh National ID card and supporting documentation.
• "Wagering Requirement" means the number of times a bonus amount must be staked across eligible games before it or any winnings derived from it become eligible for withdrawal.
• "BDT" or "৳" refers to Bangladeshi Taka, the currency in which all Account Balances, deposits, and withdrawals on ek111 are denominated.
• "BST" refers to Bangladesh Standard Time (UTC+6), the time zone used for all date and time references on the ek111 platform.

2. Acceptance of Terms

These Terms & Conditions constitute a legally binding agreement between you and ek111. By creating an Account, making a deposit, placing a bet, or using any game or service on the Platform, you expressly accept these terms in full.

ek111 reserves the right to amend these Terms & Conditions at any time. Amendments will be communicated via notice on the Platform and/or by email to the address registered on your Account. Your continued use of the Platform following publication of any amendment constitutes your acceptance of the revised terms. It is your responsibility to review these terms periodically.

3. Eligibility & Registration

3.1 Age Requirement

You must be at least 21 years of age to register an Account or use any service on the ek111 platform. This requirement is absolute and non-negotiable. ek111 employs age verification checks during the KYC process, and any Account determined to belong to a person under 21 years of age will be suspended immediately. Any balance held in such an Account will be subject to review and may be forfeited in full.

3.2 Geographic Eligibility

The ek111 platform is operated for and directed at adult players located in Bangladesh. It is your sole responsibility to ensure that use of the Platform is lawful in your jurisdiction. ek111 makes no representation that its services are available or suitable for use in locations outside Bangladesh.

3.3 Account Registration

To register an Account, you must provide accurate, complete, and current personal information including your full legal name, date of birth, email address, and a valid Bangladesh mobile number. You warrant that all information provided during registration is truthful and that you will promptly update your Account details if any information changes.

3.4 One Account Per Person

Each individual may hold only one registered Account on the ek111 platform. The operation of duplicate or multiple accounts by the same individual is strictly prohibited. Where duplicate accounts are identified, ek111 reserves the right to merge, suspend, or permanently close all associated accounts and to void any bets or winnings recorded across those accounts.

3.5 Excluded Persons

The following persons are not eligible to register or maintain an Account on ek111:

• Persons under 21 years of age.
• Persons who have voluntarily self-excluded from the ek111 platform or from gambling services generally.
• Employees, contractors, agents, or immediate family members of ek111 or its affiliated service providers.
• Persons using VPN, proxy, or anonymisation software to circumvent geographic or account restrictions.

4. Account Security

You are solely responsible for maintaining the confidentiality of your Account login credentials, including your username and password. ek111 strongly recommends the use of a unique, strong password that is not shared with any other online service.

You must notify ek111 support immediately if you suspect that your Account has been accessed without your authorisation. ek111 shall not be liable for any losses arising from unauthorised Account access where you have failed to take reasonable steps to protect your credentials.

ek111 will never request your password via email, WhatsApp, or any other communication channel. Any communication purporting to come from ek111 and requesting your password should be treated as fraudulent and reported to our support team at [email protected].

5. Deposits & Withdrawals

5.1 Accepted Payment Methods

ek111 accepts deposits and processes withdrawals via the following methods: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank, Visa, and Mastercard. Available methods may vary and are subject to change without prior notice.

5.2 Deposit Requirements

The minimum deposit amount is ৳100. All deposits must be made from a payment account registered in your own name. Third-party deposits — where the payment source belongs to a person other than the Account holder — are strictly prohibited and will result in the deposit being returned (less any applicable transaction fees) and potential Account suspension.

5.3 Withdrawal Requirements

Withdrawals are available only to Players who have completed KYC verification. Withdrawals must be made to the same payment method used for the corresponding deposit where operationally possible. ek111 processes withdrawal requests to verified mobile wallet accounts (bKash, Nagad, Rocket, Upay) within 15 to 60 minutes. Bank transfer withdrawals may take up to 3 business days.

5.4 Currency

All Account Balances, transactions, and game outcomes are denominated in Bangladeshi Taka (৳ / BDT). ek111 does not currently support multi-currency accounts. Any currency conversion required for international card transactions is the responsibility of the Player's card issuer.

6. Bonuses & Promotions

ek111 offers promotional bonuses including welcome bonuses, deposit match bonuses, free bets, cashback offers, and seasonal promotions tied to events such as the BPL, IPL, Eid, and Pohela Boishakh. All bonuses are subject to the specific terms communicated at the time of the offer, which shall be read in conjunction with these general Terms & Conditions.

Unless expressly stated otherwise in the specific promotion terms, the following general bonus rules apply to all ek111 promotions:

• Bonus funds carry a minimum wagering requirement of 20x the bonus amount before they or any associated winnings can be withdrawn.
• Wagering requirements must be met within 30 days of the bonus being credited, failing which the bonus and any associated winnings will be forfeited.
• Only one welcome bonus may be claimed per Account, per household, and per device.
• Bets placed using bonus funds on certain game types (as specified in the promotion terms) may contribute at a reduced rate or not at all toward wagering requirements.
• ek111 reserves the right to withdraw, modify, or cancel any promotion at any time without prior notice.
• Bonus abuse — including but not limited to the creation of multiple accounts, collusion with other players, or systematic exploitation of promotional mechanics — will result in the cancellation of all bonuses and may lead to permanent Account closure.

7. Betting & Gaming Rules

All bets and wagers placed on the ek111 platform are subject to the specific rules applicable to each game type or sport. These rules are accessible within each game lobby and sport betting section. By placing a bet, you confirm that you have read and accept the applicable game or sport rules.

General betting rules that apply across all ek111 products include:

• Bets are binding once confirmed. ek111 does not accept cancellation or amendment of confirmed bets except where expressly provided for in the specific game rules.
• In the event of a technical error or manifest error in the published odds or game outcome, ek111 reserves the right to void affected bets and return stakes to Players.
• In-play (live) cricket betting markets on BPL, IPL, ICC T20 World Cup, and other events are subject to suspension during critical game phases. Any bets placed after an event outcome has been determined will be voided.
• ek111 does not guarantee the continuous availability of any specific betting market, game, or live casino table.
• Maximum payout limits apply per game and per betting event. Applicable limits are displayed within each respective game or market.

8. Prohibited Conduct

The following conduct is strictly prohibited on the ek111 platform and constitutes a material breach of these Terms & Conditions:

• Using automated bots, scripts, artificial intelligence software, or any other non-human mechanism to place bets, interact with games, or access Account features.
• Exploiting software bugs, system errors, or platform vulnerabilities for financial gain. Any winnings obtained through exploitation of errors will be voided and the Account may be suspended.
• Collusion with other Players to manipulate game outcomes, share cards or information in real-money card games, or coordinate betting patterns to circumvent risk management systems.
• Providing false identity information during registration or KYC, including the use of another person's National ID or payment credentials.
• Using the platform for any purpose related to money laundering, fraud, or any other criminal activity.
• Threatening, harassing, or abusing ek111 support staff or other players.
• Accessing the platform from a jurisdiction where such use is unlawful, or using VPN or proxy services to mask your actual location.

Where prohibited conduct is identified, ek111 reserves the right to immediately suspend or permanently close the Account, void all pending and settled bets from the relevant period, withhold and/or confiscate any balance held in the Account, and pursue civil or criminal remedies where appropriate.

9. Responsible Gaming

ek111 is committed to promoting responsible gaming across its entire player community. We provide the following responsible gaming tools to all registered Players:

• Deposit Limits: Players may set daily, weekly, or monthly deposit limits on their Account at any time via the Account settings panel.
• Session Time Reminders: Automated reminders can be enabled to alert Players when a specified session duration has been reached.
• Self-Exclusion: Players who wish to temporarily or permanently exclude themselves from the ek111 platform may do so by contacting our support team. Self-exclusion takes effect within 24 hours of the request being confirmed.
• Cool-Off Periods: Players may request a cooling-off period of between 24 hours and 6 weeks during which their Account will be suspended from all betting and gaming activity.

If you are concerned about your gambling behaviour or that of someone you know, we encourage you to visit our dedicated Responsible Gaming page, which contains detailed guidance and links to professional support resources available in Bangladesh. ek111 is strictly for players aged 21 and above.

10. Intellectual Property

All content published on the ek111 platform, including but not limited to text, graphics, logos, game interfaces, software, data feeds, and audiovisual material, is the property of ek111 or its licensed content providers and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to access and use the Platform for personal, non-commercial purposes only.

You may not reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any ek111 content without the prior written consent of ek111. Any unauthorised use of ek111 intellectual property will be subject to legal action.

11. Limitation of Liability

To the fullest extent permitted by applicable law, ek111 shall not be liable for any indirect, incidental, special, consequential, or punitive losses arising from your use of or inability to use the Platform, including but not limited to loss of profits, loss of data, or loss of goodwill.

ek111 does not warrant that the Platform will be available at all times without interruption, that it will be free from errors or viruses, or that any specific game, betting market, or payment service will be continuously available. Scheduled and unscheduled maintenance may result in temporary service interruption.

ek111's total aggregate liability to any individual Player in connection with these Terms & Conditions shall not exceed the total value of deposits made by that Player in the 12-month period immediately preceding the relevant claim.

12. Amendments & Termination

ek111 reserves the right to amend, suspend, or terminate any aspect of the Platform, including games, payment services, promotions, and Account features, at any time and without prior notice. Where a material change adversely affects your existing Account Balance or pending withdrawals, ek111 will make reasonable efforts to notify you via the email address registered on your Account.

You may close your Account at any time by contacting ek111 support. Upon Account closure, any remaining real-money Balance (after deduction of applicable fees and subject to KYC verification) will be returned to you via your registered withdrawal method. Bonus funds will be forfeited upon Account closure.

ek111 may terminate your Account immediately and without prior notice if you are found to be in breach of any provision of these Terms & Conditions.

13. Governing Law

These Terms & Conditions and any dispute or claim arising out of or in connection with them (including non-contractual disputes and claims) shall be governed by and construed in accordance with the applicable laws of the jurisdiction in which ek111 operates. Any disputes not resolved through our internal complaints process shall be referred to binding arbitration in accordance with applicable arbitration rules.

ek111 maintains an internal complaints procedure. Players who wish to raise a formal complaint should contact our support team at [email protected] with full details of their complaint. ek111 will acknowledge all formal complaints within 5 business days (BST) and aim to provide a final response within 28 days.

14. Contact & Support

If you have any questions regarding these Terms & Conditions, or if you wish to exercise any rights described herein (including self-exclusion, account closure, or raising a formal complaint), please contact the ek111 support team through the following channels:

• Email: [email protected] (plain text — not a clickable link)
• WhatsApp: +880 1700 000 111 (plain text — not a clickable link)
• Support Hours: 24 hours a day, 7 days a week, including public holidays (Bangladesh Standard Time, UTC+6)

Our support team responds to email queries within 24 hours and to WhatsApp messages within 2 hours during normal operating conditions. Response times during peak periods such as BPL match days or Eid holidays may be slightly longer.